What Customers Hate About Logistics Services

 

In these challenging times wherein our country experiences changes brought by the global pandemic and natural calamities, logistics services became more and more relevant. Whether for the purchase and delivery of materials, packaging, shipment, and transportation of goods, residents and business owners agree how a trusted logistics company in the Philippines plays a vital role. However, customers also stress that poor logistics services just propose more hassle than help. If you’re one of those logistics services providers that suffer from many complaints, read on and know what customers hate and avoid it in the future.

v  Poor Handling of Packages

Damaged packaging speaks of poor care for the items. It’s also worse if the items got broken in your care! To prevent this, we highly suggest you use multi-layered packaging. Treat the parcels like gifts to your loved ones. It doesn’t also cost that much to train your staff to handle those boxes with care when customers will give you positive reviews in return.

 

v  Rude Staff

Keep in mind that your staff becomes the face of your company. Bad communication with your customers and poor trust ratings may lead to bankruptcy, complaints, and even legal action. No business wants those issues so be sure that your staff people are oriented properly about work ethics. Make your staff people as friends and teach them to always aim to improve their working relationship with customers.

 

v  Slow Delivery Time

Delivered promises are a big deciding factor for customers whether they’re going to do future transactions with you. Remember, on-time delivery seems to be a basic requirement but a very essential one to retain customers in a logistics company in the Philippines. Be sure to deliver packages promptly and make your customers feel that you understand and value their time too.

Now that many companies have risen, it’s time to improve yours and prove to your customers how reliable are you as a logistics services provider. Note that making customers trust your logistics company in the Philippines is not done overnight. Therefore, avoid the stated issues stated above and have that consistency on your services at all times.